Privacy Policy

Privacy Policy

Effective Date: April 23, 2026

The Smilo Foundation (“we,” “our,” or “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit smilofoundation.org, interact with our services, or communicate with us.

By using our website or submitting information to us, you consent to the practices described in this Privacy Policy.

1. Information We Collect

We may collect the following categories of information:

Personal Information

  • Name

  • Email address

  • Phone number

  • Mailing address

  • Information submitted through forms, applications, waitlists, intake forms, or support requests

Health-Related Information (If Voluntarily Provided)

  • Medical history

  • Diagnosis information

  • Treatment history

  • Genomic or testing information

  • Care-related information you choose to share

By voluntarily submitting health-related information, you consent to our collection, use, storage, and processing of that information as described in this Privacy Policy.

Payment Information

Donation and payment transactions may be processed through third-party payment providers. We do not store complete payment card information on our servers.

Automatically Collected Information

We may automatically collect certain technical and usage information, including:

  • IP address

  • Browser type

  • Device information

  • Pages visited

  • Referral sources

  • Cookies and similar tracking technologies

2. How We Use Your Information

We may use information we collect to:

  • Respond to inquiries and provide support

  • Review requests for assistance or services

  • Communicate updates, educational content, resources, or opportunities

  • Process donations and transactions

  • Improve our website, services, and user experience

  • Maintain security and prevent fraud

  • Develop, improve, and enhance technology tools, educational resources, and artificial intelligence systems

  • Conduct analytics, research, reporting, and operational activities

  • Comply with legal obligations

3. Sharing and Disclosure of Information

We do not currently sell personally identifiable information.

We may share information with:

  • Trusted service providers and vendors

  • Website hosting and technology providers

  • Donation and payment processors

  • Analytics and security providers

  • Professional advisors, consultants, or researchers

  • Medical or advisory professionals with your consent when relevant to your request

  • Government authorities or legal entities if required by law

We may also share aggregated, anonymized, or de-identified information that cannot reasonably identify an individual for purposes including:

  • Research

  • Analytics

  • Educational initiatives

  • Platform improvement

  • Artificial intelligence and machine learning development

  • Partnerships and collaborations

  • Reporting and operational purposes

4. Artificial Intelligence & Technology Tools

Certain services or tools offered by The Smilo Foundation may utilize artificial intelligence, automated technologies, or third-party technology platforms to help organize information, generate educational insights, improve user experience, or support service delivery.

Information submitted through our services may be used to improve and enhance these tools and technologies consistent with this Privacy Policy and applicable law.

5. HIPAA Disclaimer

The Smilo Foundation is generally not a HIPAA-covered entity, and information submitted through this website may not be subject to HIPAA protections unless otherwise expressly stated.

Please avoid submitting highly sensitive information that is not necessary for your request.

6. Data Security

We use reasonable administrative, technical, and organizational safeguards designed to help protect your information. However, no method of transmission over the internet or electronic storage system can be guaranteed to be completely secure, and we cannot guarantee absolute security.

7. Cookies & Tracking Technologies

We may use cookies, analytics tools, pixels, and similar technologies to:

  • Improve website functionality

  • Analyze traffic and usage trends

  • Personalize user experience

  • Enhance security and performance

You may adjust your browser settings to refuse cookies; however, some portions of the website may not function properly.

8. Third-Party Services

Our website may integrate or utilize third-party services, including:

  • Donation platforms

  • Analytics providers

  • Scheduling or communication tools

  • Spam prevention services (such as Google reCAPTCHA)

  • Embedded content or social media tools

These third parties may collect information in accordance with their own privacy policies.

9. Your Rights & Choices

Depending on your location and applicable law, you may have the right to:

  • Request access to personal information we maintain about you

  • Request corrections or updates

  • Request deletion of your information

  • Opt out of certain communications

To make a request, please contact us using the information below.

10. Children’s Privacy

Our services are not directed toward children under the age of 13, and we do not knowingly collect personal information from children without appropriate consent.

11. Business Transfers & Organizational Changes

In the event of a merger, acquisition, restructuring, partnership, organizational transition, or transfer of assets, information collected through our services may be transferred as part of that transaction, subject to applicable law.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any updates will be posted on this page with a revised effective date. Continued use of the website after updates constitutes acceptance of the revised policy.

13. Contact Us

If you have questions about this Privacy Policy or how information is handled, please contact:

The Smilo Foundation
hello@smilofoundation.org